FAQ / FREQUENTLY ASKED QUESTIONS
ALL ABOUT THE TOURS.
Hiking tours
to get into Abruzzo’s greenest and most unspoiled territory with itineraries in Abruzzo’s national and regional parks and live for a day in contact with wolves, foxes, deer.
Food and wine tours through which you will discover the Abruzzo region through traditional dishes e.g. pallotte cacio e ove, chitarrina; you will taste local products such as pecorino cheese, cured meats, crayfish, saffron, licorice, confetti, garlic and honey; and finally the wines, authentic Abruzzo pride, such as Montepulciano D’Abruzzo DOP, Passerina and Cerasuolo D’Abruzzo DOP.
Cultural and sea tours discovering the blue of the Costa dei Trabocchi with wonderful and truly unique experiences: dining while enjoying fresh fish on the trabocco and discovering the ancient stories of fishermen. All while having the backdrop of the Adriatic Sea, sunshine and sea breeze.
Choose the tour you prefer and then click on the “Discover Tour” button, there you will find the detailed description of the tour: Tour Type, Activities, Destinations, Tour Duration, Tour Themes.
If you wish to modify the stages of a tour we at ABventure can create customized tours designed to satisfy each client’s curiosity and create a tailored or special needs experience. Click on the CUSTOM TOUR heading and we will design your unique and special tour together.
Our clients start from age 0 onward. If a minimum age is required for some experiences, it will be specified in the tour information and at the time of booking.
Yes, children are allowed on the tour. They remain, however, under the guardianship of their parents.
Tipping at the end of the service for the driver and guide is at the discretion of the customers and in any case is NOT mandatory.
Transfers by tourist coaches to the points of interest highlighted in the tour departing and returning to and from PESCARA CENTRALE and to and from MONTESILVANO GRAND HOTEL (to be specified at the time of booking); Certified tour guide in Italian and English; Tickets and admissions to museums and places of historical, artistic, cultural and excursion interest featured in the tour; Gadgets and informational materials.
The customer is free to book at a location other than the one indicated in the tour.
Yes , the tour guide is included in the tour price.
Our Tour Guides are all licensed to practice in the territory of the Abruzzo Region.
Yes, they are included in the tour.
Yes, half-day tours can be booked from our selection or at the request of customers.
We recommend contacting us before booking so that we can best advise you on which tours can be booked depending on the client’s difficulties.
It is only possible to bring along small dogs, which can stay near the owner or on his legs possibly in the carrier. Owners are responsible for their dogs and are required to clean up and remove their needs.
From a minimum number of 7 to a maximum of 36 participants, in this way we avoid overly large groups and give the guide the opportunity to be able to better manage the group.
No, it is not possible. It will still be possible to be entered on the next date.
Clients are asked to adhere to the times indicated at the time of booking and the guide’s directions during the excursion. In case of a delay of more than a quarter of an hour and the client’s failure to show up at the meeting place, the guide is allowed to leave without further notice. It is critically important to keep the times and appointments indicated by the guide at the time of the meeting.
Punctuality is recommended for customers. If the delay is more than a quarter of an hour, the guide is allowed to leave and Abventure is not liable for reimbursement of the tour fee or any grievance from the user.
CUSTOMIZED TOURS
Yes, click on the CUSTOM TOUR heading and we will design your unique and special tour together.
The private tour is a tour whose participants are small groups, families, individuals or couples who wish to have the tour guide exclusively available to them .
It is a tailor-made tour, “sewn on the client” in which the itinerary and experiences chosen are designed according to the client’s desire to “live their dream tour.”
Yes, click on “CUSTOM TOURS” and we will be happy to create your exclusive tour. However, you may NOT change individual tour locations or stops while the tour is being conducted.
ACTIVITIES
Yes, we have tours that include winery tasting experiences, canoeing and wolf watching.
Yes, meals are included if the client chooses the “all inclusive” option.
Yes, it is necessary to indicate at the time of booking under “Book tour” fill in the required fields , including reporting allergies.
Our tours cover clients for damages caused by any car accidents and accidents or injuries strictly dependent on the tour. Malicious or accidental damage caused by users due to carelessness or inattention not directly attributable to the tour organization is not insured.
INSURANCE AND CANCELLATION
The User, up to 72 hours prior to the provision of the booked Service, will have the opportunity to request a change in the date of provision of the Service, subject to verification of availability and upon payment of any price difference.
Except in cases where the Provider applies different cancellation policies, the User will have the option to cancel the reservation made at least 48 hours prior to the date of the provision of the Service by freely withdrawing from this contract, and the right to receive a full refund of the amounts paid. Refund will be made within the next 14 business days after cancellation, using the same payment method.
In the event that the User cancels the reservation between 48 and 24 hours prior to the date of the provision of the Service, he/she will be entitled to receive as a refund 50% of the amounts paid.
In the event of a “no show” (e.g., the User does not show up at the prearranged meeting point) or cancellation of reservations made on the same day as the Service is provided, the User will not be entitled to a refund.
All cancellations and/or changes after the reservation has been made should be communicated by e-mail to
info@abventure.it
indicating the reservation reference in the confirmation e-mail.
Contact us at
info@abventure.it
giving your details, the day and time of booking and the name of the tour booked.
Yes, but you must
notify promptly to the address info@abventure.it giving his or her details, the day and time of booking and the name of the tour booked, as well as, of course, the name and details of the person(s) who will take his/her/their place.
Yes, our payment format is secure and tested for all eventualities since we use the paypal platform recognized worldwide.
We use the paypal method which, even if you do not have an account, allows you to pay with all Visa, Mastercard and American Express credit cards.
You can
also request payment by bank transfer by writing to info@abventure.it.
Yes, by making a request at the time of booking confirmation, subject to the clauses found in the
general conditions of sale
.
No, as specified in the
general conditions of sale.